Returns Policy

At Canada Kia Parts / Toronto Kia, we strive to ensure your satisfaction with every purchase. However, we understand that there may be occasions where you need to return a product. Please read our return policy carefully to ensure a smooth and hassle-free experience:

1. Eligibility for Returns:

• Products eligible for return must be unused, undamaged, and in their original packaging.
• Returns must be initiated within 15 days from the date of delivery.
• Customized or special-order items may not be eligible for return unless they are found to be defective or damaged upon arrival.

2. Return Process:

• To initiate a return, please contact our customer service team via your order confirmation email or the contact us section on the site homepage to obtain a Return Merchandise Authorization and return shipping slip.
• Clearly affix the shipping slip on the outside of the package being returned.
• Include a copy of the original invoice or packing slip with the returned item.

3. Shipping Charges:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
• We use a trackable shipping method for returns to ensure safe and timely delivery.

4. Inspection and Refund:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 5 business days to the original method of payment.
• Refunds will be issued for the cost of the returned item(s) minus any applicable restocking fees or return shipping charges.

5. Restocking Fees:

• A restocking fee of 20% will be applied to all returned items
• The restocking fee will be deducted from the refund amount.

6. Exchanges:

• If you wish to exchange an item for a different product or variant, please follow the return process as outlined above and place a new order for the desired item.

7. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement.
• We may require photographic evidence of the damage or defect to expedite the resolution process.

8. Non-Returnable Items:

• Certain items may not be eligible for return due to various reasons or legal restrictions. These include but are not limited to:
  • Electrical components.
  • Consumable products such as oils, lubricants, or fluids.
  • Items that have been installed, altered, modified, or tampered with.

9. Manufacturer Warranties:

• Some products may be covered by the manufacturer warranty. If you encounter an issue covered by such a warranty, we can assist you in resolution.

10. Policy Changes:

• Canada Kia Parts / Toronto Kia reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions of this return policy. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance. We are here to help!

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 20% will apply.